We're updating our terminology in Jira

'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.

サービス プロジェクトから作業カテゴリを削除する

There are five work categories in Jira Service Management - service requests, incidents, problems, changes, and post-incident reviews. These are enabled by default in service projects created with the IT Service Management (ITSM) template, and admins can enable them in existing projects. Find out how to add a work category to any service project.

You can also remove these work categories from your service project if they’re not currently needed by your team.

  1. サービス プロジェクトで、[プロジェクト設定] > [機能] の順に選択します。

  2. サービス プロジェクトに追加または削除する作業カテゴリを見つけます。

  3. トグルを使用して、作業カテゴリをオンまたはオフにします

If request types have been added to a work category, these request types will become unassigned. Find out how to assign a request type to a work category.

Content, fields, and features specific to that work category may not be visible on work items 
with unassigned request types. Content will not be deleted, however to make the content visible, you may need to add additional fields to the work item. Find out how to add fields and make your work items compatible with different work categories.

 

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