Add knowledge from Microsoft SharePoint to your project
Before you begin:
Activate Rovo and AI for your organization.
Connect SharePoint to Rovo.
To link one or more folders from SharePoint to your service project:
From your project, go to Project settings, select Channels & self service, and then select Knowledge base.
Select Add knowledge.
Select Microsoft SharePoint as your knowledge source. If you’ve not authenticated, select Connect to complete authentication first. Read more about connecting to third-party products.
Select a folder of your choice.
Select Link.
At a given time, you can link spaces from only one knowledge source per project. To link spaces from any other knowledge source, you’ll first need to unlink the folders you’ve linked, and then continue adding your choice of source.
You can link up to 20 folders in a given project.
After linking folders, documents will start showing in search results in the portal and help center, AI answers in virtual service agent, and work item view for customers with Atlassian accounts. However, in some scenarios, your team members and customers may be asked to connect before they can view results. This is required to make sure your team members and customers only see results they usually have access to.
Unlink folders from your service project
To unlink a folder from your service project:
From your project, go to Project settings, and then select Knowledge base.
Find the folder from the list of your linked folders and select Unlink.
Select Unlink to confirm.
Unlinking folders only removes them from your service project.
Was this helpful?