Add identity providers to connect portal-only customers

Admins can use identity providers to manage digital user identities, provide authentication services, and provision customers to access help centers and associated portals, and submit help requests to your Jira Service Management projects. Learn more about Jira Service Management customers

When admins connect an identity provider with Jira Service Management, they’re able to:

• manage identity provider directories

• provision and sync customers (SCIM)

• authenticate customers with single sign-on (SAML SSO)

This allows admins the flexibility to automate customer management and implement security controls in their Atlassian organization.

Connecting an identity provider give admins the flexibility to manage complex business, regulatory, or security requirements. How many you can connect depends on your plan:

• An Atlassian Guard Standard subscription allows you to connect one identity provider with Jira Service Management.

• An Enterprise plan allows you to connect one identity provider with Jira Service Management. Atlassian Guard Standard is included with your Enterprise plan at no extra cost. Learn what's included in Cloud Enterprise plans

When you connect an identity provider with Jira Service Management, you can

• authenticate your customers with SAML single sign-on. Learn more about configuring single sign-on for portal-only customers

• provision and sync customers from your identity provider to Jira Service Management. Read more about configuring customer provisioning