Manage group name conflicts when syncing customer organizations
You can connect one identity provider and configure single sign-on and/or provisioning for your customers (Jira Service Management) when you subscribe to Atlassian Guard Standard.
The ability to provision Jira Service Management customers is available for people in an early access program (EAP). This feature will be available to everyone soon.
Who can do this? |
When you connect an identity provider to Jira Service Management through SCIM provisioning, the users and groups in your identity provider sync to Jira Service Management as customers and customer organizations. Read more about how customer provisioning works
Group conflicts can arise when the names of groups in your identity provider match those of existing customer organizations on your site. Read more about customer organizations
During the setup of SCIM provisioning for Jira Service Management, you have the option to decide how to handle group name conflicts when customer organizations on your Jira site share names with groups in your identity provider. Additionally, this setting can be modified after provisioning has been configured.
When synchronising, we will not display warnings regarding duplicate group names between your identity provider and your site. The data that is synchronised will depend on the group conflict settings you select.
Group conflict settings only apply while syncing new groups from your identity provider to Jira Service Management.
If an existing synced IdP group is renamed and the new name conflicts with an existing customer organization, Jira Service Management will reject the IdP's rename request.
Options for syncing groups with the same name
Sync the group - The group and users in your customer organization match the group and users in your identity provider.
Don’t sync the group - The group and its users won’t change in your customer organization.
To manage group conflict settings when you configure customer provisioning:
From your organization at Atlassian Administration, select Apps.
Under Sites and products, select the site you want to configure the provisioning for.
Under Jira Service Management, select Portal-only customers.
Select (more options) > Identity providers.
Select an identity provider directory or create a new one.
Select Set up provisioning and follow the on-screen instructions.
On the Choose how to sync page, choose how you want to sync groups with the same name.
Select Save
To update group conflict settings after you configure customer provisioning
From your organization at Atlassian Administration, select Apps.
Under Sites and products, select the site you want to configure the provisioning for.
Under Jira Service Management, select Portal-only customers.
Select (more options) > Identity providers.
Select an identity provider directory.
Under Provisioning, select View SCIM configuration.
Select the Settings tab.
Choose how you want to sync groups with the same name.
Select Update.
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