Manage your organization's Marketplace and third-party apps
If you have Atlassian Government apps, Atlassian installs Marketplace apps and third-party apps for your Atlassian apps. How external apps work for Atlassian Government products
Marketplace apps and third-party apps are apps that users and admins can install on an Atlassian app to extend its functionality.
View connected apps
Who can do this? |
You can view a list of the Marketplace apps and third-party apps for your site’s Atlassian apps.
If you have more than one site, you view these for each site’s Atlassian apps separately.
To view and manage connected apps:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Apps.
Under Sites in the sidebar, you will see a list of site names. Select the site name for the app where you’ve made the installation.
From the sidebar, select Connected apps.
Manage connected app access
Who can do this? |
When a Marketplace app or third-party app is installed by an admin or a user, the app will ask for consent to act on the user’s behalf.
If your organization has an Atlassian Guard Standard subscription or is in the Atlassian Government environment, create a data security policy to manage where the Marketplace app can be used.
Organization and Site admins can also choose to restrict app installation to admin level by selecting Block user apps in the Connected apps settings.
Note that a user can revoke their app grants at any time using their own connected apps screen.
Manage connected app updates
Who can do this? |
App developers may periodically introduce security updates, performance improvements, and new features to their Marketplace apps. Most updates will be automatically applied. However, for some updates (such as permission changes) admin approval is required.
We recommend that you keep your Marketplace app updated to ensure that you get the latest improvements. As a site/organization administrator, you can update Marketplace apps installed on any Atlassian app.
To check which Marketplace app have available updates (and apply them):
Go to Atlassian Administration. Select your organization if you have more than one.
Under Site settings, select Connected apps.
Apps with available updates will have an UPDATE status next to their names. Click the app’s action button and select View app details.
Select Update from the app details screen to update the app to the latest version.
Repeat this process for all other apps you need to update.
Upgrade app edition
To upgrade to the Advanced edition of an app:
Go to Atlassian Administration. Select your organization if you have more than one.
Under Site settings, select Connected apps.
Under Advanced edition available, select Try Advanced.
4. Under the Advanced edition, select Start trial.
5. On the next screen, review your billing details and select Confirm.
A confirmation message appears, showing your Advanced trial has started.
Make sure you run any required app updates. If you don’t have the latest app version, you may not be able to access Advanced features, even if you’re on the Advanced edition.
Downgrade app edition
To downgrade your app edition:
Go to Atlassian Administration. Select your organization if you have more than one.
Select the Billing tab.
In the right corner, select Change edition.
4. On the next screen, select Select Standard.
5. Review your billing details and select Confirm.
A confirmation message appears, showing you are now on the Standard edition.
Uninstall a connected app
Who can do this? |
Site and organization admins can uninstall a connected Marketplace app from an Atlassian site. You should warn your users that the app is about to be uninstalled from your site beforehand.
To uninstall a connected app from your site:
Go to Atlassian Administration. Select your organization if you have more than one.
This step is different depending on your user management experience:
- Original: Select the site's name and URL to open the Admin for that site.
- Centralized: Select Apps then select the site from the left hand side.Under Site settings, select Connected apps.
Select Manage authorization for the app.
Select Uninstall.
For Forge apps, the Uninstall button revokes all user and system user grants.
For OAuth 2.0 (3LO) apps such as “Atlassian for VS Code”, the Uninstall button revokes all users.
Uninstalling an app requires all connected users to be removed first. As this is a slow operation with large numbers of users, the process is automated for you. You can monitor the progress from the connected apps screen. Once all users are removed, the app is uninstalled.
Troubleshoot an app
Who can do this? |
When you install a new Marketplace app, the app vendor gets access to your app logs. This means that if you experience an issue with the installed app, the vendor can use the logs to quickly solve the problem. If you want to check the content of the logs, you can download and review them. You can also disable log access at any time.
Granting log access will give vendors access to logs for up to 60 days ago, even if sharing wasn’t active before then. When you disable their access to logs, they will no longer be able to see any logs that have been created inside your site.
You can disable log access at any time.
Download logs
To download logs:
Go to Atlassian Administration. Select your organization if you have more than one.
This step is different depending on your user management experience:
- Original: Select the site's name and URL to open the Admin for that site.
- Centralized: Select Apps then select the site from the left hand side.Under Site settings, select Connected apps.
Next to the app you want to download logs for, select > Download logs.
A modal appears like this one, giving a preview of the logs you're about to download.
5. If necessary, use the date picker to choose a date range and select Apply. Note, the dates in the date picker are in your local time, and the dates in the logs are in Coordinated Universal Time (UTC).
6. Select Download.
7. Send the downloaded log file to the app vendor. If you have any concerns that the logs might contain personal or confidential data, you can always review the file before sending.
Disable log access
To disable log access:
Go to Atlassian Administration. Select your organization if you have more than one.
Select the site's name and URL to open the Admin for that site.
This step is different if you have the improved user management experience. Select Products then select the site from the left hand side.Under Site settings, select Connected apps.
Next to the app you want to enable logs for, select > View app details.
A screen appears, showing the details of your app and the controls for enabling or disabling access to your site's logs.
Under the App logs access section, select Disable log access.
A modal appears with more details about disabling access. Select Disable.
The vendor will no longer be able to see any logs that have been created inside your site. You can re-enable log access at any time, from the same screen, and this will give vendors access to logs for up to 60 days ago, even if access was previously disabled.
You can check your log sharing history when you access your audit logs on admin.atlassian.com.
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